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Offline New...

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Email Routing - CCPulse report
« on: July 01, 2010, 07:03:18 AM »
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Hi All,

Is there a way to see how many number of emails were handled by an agent with respect to different interaction queues?

ie: Agent1 handled 10 emails from Interaction Queue1 and 5 emails from Interaction Queue2...

Is there a way to show these details in reporting?
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tony

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Re: Email Routing - CCPulse report
« Reply #1 on: July 01, 2010, 08:42:09 AM »
Hello! :)

It is not easy to mix/match reporting on 2 major Object Types on the same View in CCP.  You could try adding your Queue Names as attached data/KVP and use them on a Filter on the StatServer, then build an Agent View with the Queues as Filters.  But, I guess, that depends on how many Queues you need to report on...?

TT
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Offline New...

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Re: Email Routing - CCPulse report
« Reply #2 on: July 01, 2010, 09:19:54 AM »
Thanks, Tony. Implemented the same and it works fine.
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tony

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Re: Email Routing - CCPulse report
« Reply #3 on: July 01, 2010, 10:59:34 AM »
...that was quick...! lol

TT
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