Hello,
We are using GAD 7.6 and want to set the agent state to ready after login.
Currently it starts off as Not Ready until the user changes it.
From the documentation there appears to be combination of settings which dont appear to work unless we are doing it incorrectly:
emulated-login-state
Default Value: ready
Valid Values:
ready SIP Server distributes EventAgentReady after EventAgentLogin.
not-ready SIP Server distributes EventAgentNotReady after
EventAgentLogin.
Changes Take Effect: Immediately
Related Feature: “Emulated Agents” on page 176
When SIP Server performs an emulated agent login and the client specifies an
agent work mode other than ManualIn or AutoIn, SIP Server uses this option to
determine which event to distribute.
When the client specifies the agent work mode ManualIn, SIP Server
distributes EventAgentNotReady after EventAgentLogin, and places the agent in
the NotReady state.
When the client specifies the agent work mode AutoIn, SIP Server distributes
EventAgentReady after EventAgentLogin, and places the agent in the Ready state.
This option can be set in a number of places, and SIP Server processes it in the
following order of precedence, highest first. If the value is not present at the
higher level, SIP Server checks the next level, and so on.
1. In the Agent Login object, on the Annex tab in the TServer section.
2. In the DN object which represents the device, on the Annex tab in the
TServer section.
3. In the DN object which represents the Agent Group, such as an ACD Queue,
on the Annex tab in the TServer section.
4. In the SIP Server Application object, on the Options tab in the TServer
section.
Thanks,
WA
