Report on Call Priority in CCPulse

[PFCCWA]

Hello,

Within our routing strategy, we assign every call a priority (1/2)
Using the increment priority function, all calls with a priority of 1 are increased to 2 after 4 minutes.
To report on this I created a key Value statistics and assigned it the priority value within the routing strategy.  When creating a ccpulse template I have used this statistic to show this (as a count so for example 100 priority 1 calls, 50 priority 2).
The problem I have is that when the priority of the call is increased using the function above, the kv statistic remains as 1.

is there an obvious way to overcome this?
I know I can use the update function to change the statistic however trying to work out how to do this after 4 minutes of the call queuing?

At the moment I am thinking of adding this after a 240 second timeout on red port of the target selection object, the loop it around to queue for another 240 seconds only not increasing a second time round.

Is there an actual Priority Statistic in statserver?

Thanks,
WA

[cavagnaro]

Which Metric are you using? Current type, right?
If so when you change the Priority from 1 to 2, then you must also update the KVP so SS will check this and also update the counter of calls that fall into each filter.