G6.5 with Meridian Mail v13.

[Dennis]

We want to use our Meridian Mail to present messages and announcements while calls are waiting in CDN. We are using G6.5 with URS.

thks

[Rory]

Dennis,
I don't believe this is possible (unless its changed with G6.5). Meridian Mail is only accessable within CCR or Symposium as its interfaces are't exposed to 3rd party software:(

Rory

[Dennis]

Thank you for that information, we also discovered in the Genesys 6.5 Doc (TServer for Meridian) that those treatment are incompatible.

Again...
thank you
Dennis

[Anton]

Dennis,

Were you able to implement an alternative to present messages and announcements? We are upgrading shortly to G6.5 and URS and are planning to use our IntervoiceBrite IVR.

Thanks

Anton

[Dennis]

We are going to devlopped an IVR application using IVS Server. I guess this is what every body is doing when migrating to URS,

Good luck in your migration project.

Dennis

[Superglide]

We are doing the same thing on a G3. While we cannot get URS to get the PABX to play a treatment (Music & Announcements) we have found a way around it. We just insert 'do_nothings' into URS for the duration of an announcement which is actually played on the PABX. Can the Nortel do something similar? Just a thought

[Randy]

Sounds like what you need is Genesys' VTO (Voice Treatment Option) you can give music from the PBX, but announcements, as others have stated have to come from somewhere else.