" /> WFM Web Supervisor IE Stuck at Java Check - Genesys CTI User Forum

Author Topic: WFM Web Supervisor IE Stuck at Java Check  (Read 4531 times)

Offline PFCCWA

  • Hero Member
  • *****
  • Posts: 655
  • Karma: -7
WFM Web Supervisor IE Stuck at Java Check
« on: March 17, 2014, 10:47:38 AM »
Advertisement
Hello,

We are logging into WFM Web Supervisor (812), but after login details are entered, the page is stuck at 'Checking Availability of Java environment'.  It worked when we deployed the solution then suddenly stopped.
This does not occur when logging into WFM Web Agent services.
IE version 9.

If I use Google Chrome it works as expected.

thanks,

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: WFM Web Supervisor IE Stuck at Java Check
« Reply #1 on: March 17, 2014, 03:35:35 PM »
Try to check if the JAR files are not cached within Java cache - if yes, clear this cache and try to log in again.

Offline steven33068

  • Newbie
  • *
  • Posts: 10
  • Karma: 0
Re: WFM Web Supervisor IE Stuck at Java Check
« Reply #2 on: July 08, 2016, 03:58:08 PM »
Was this resolved for you?