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Offline Defender451

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Ail.Driver.Voice TlibEventInfo - Channel Error
« on: May 20, 2016, 05:51:53 PM »
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Something is missing and do not know where to start to look.
GAD 7.6.4. custom code.  Agent presses the update button to retrieve mainframe data.  When this button is pressed, the data is successfully retrieved, but the CTI data is wiped out.  idInteraction and inToken are staying the same.

The only error seen in the GAD logs is the following. 
I assume the (152 in 82) are the lines of code where the issue lies, but where/what is that?

20 05 09:00:04:923 [nesyslab.PCT.invoker] DEBUG    Ail.Driver.Voice  Received channelError: com.genesyslab.platform.commons.protocol.ChannelErrorEvent[source=com.genesyslab.platform.voice.protocol.TServerProtocol@370c0da1@{tserv_a - tcp://serverpp004:3000}]; cause: com.genesyslab.platform.commons.protocol.MissingAttributeException: Attribute is not accepted by the message. (152 in 85)
20 05 09:00:04:924 [ VOICE_DRIVER.Main] DEBUG          Ail.Lagaffe  @@ Lagaffe.Deployer.Outer.VoiceDriver -> Lagaffe.Deployer.Inner.TsComponent : TlibEventInfo
        Ani                      12345279360
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Offline cavagnaro

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Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #1 on: May 20, 2016, 06:32:06 PM »
From where is that ANI coming from? You can't update the ANI, what you can do is attach another KVP with similar name like myANI of example and then use this in any situation you may need

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Offline Defender451

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Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #2 on: May 20, 2016, 07:22:22 PM »
Thank you for the reply.
This is working in GAD 7.6.2 connected to the 7.6 framework.
The error is seen in the GAD 7.6.4 connected to the 8.1 framework.

The ani is an inbound call to the agent.

I am not a code slinger, am only suppose to be responsible for the back-end...
Am I correct you believe this is related to the custom code? 

I can see the commit:
20 05 09:00:04:779 [        http-8080-7] DEBUG il.Interaction.Voice  [b]Commit User data[/b] {SITE_ARRIVED=, XFER_FLAG=N, UTILITY=ABC, ANI=+12345279360, DNIS=1565005, CONNID=01a0028365356bac, RouterData70=("t"="1463759850 497"), REQUESTED_CALL_TYPE=ResMiscEng, REQUESTED_SKILL=SResMiscEng, AGENTSAVAILABLE=Y,

String data together:
0 05 09:00:04:819 [ TelephonyExecutor-8] DEBUG .InteractionsService  [b]updatePhoneCall[/b]: Lang=null|ParentId=null|ThreadId=(String)"0000DaBKUH5Y001V"

Commit:
20 05 09:00:04:820 [        http-8080-7] DEBUG il.Interaction.Voice [b] Commit User data[/b] {SCREEN_POP_MAIL_CITY=SOUTH GATE, SCREEN_POP_BA_STAT_CD=AC, SCREEN_POP_CHECK_DIGIT=1, SCREEN_POP_OFFER_AMORT_SW=N, SCREEN_POP_MAIL_ADDRESS

--then error --

rinse and repeat over and over again.

Thank you again for your thoughts!


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Offline Defender451

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Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #3 on: May 20, 2016, 07:25:23 PM »
Looking at your response again...
The ANI, call type..CTI data  should not be updated.
The Account information is the part that should be updated.
The ANI/CTI data is going away after the account information is updated.
This is where the issue lies.
Thanks again.
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Offline cavagnaro

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Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #4 on: May 20, 2016, 08:14:35 PM »
Sob you are using custom code on an new TServer version. Validate the length of the ConnID or variable type as on 8 it was increased.


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Offline Defender451

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Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #5 on: May 20, 2016, 08:52:14 PM »
Got really excited there, but it is not the case.  They are all 16:

'CONNID'        '01a0028365356ba4' - 8.1
'CONNID'        '00790276edc7ec51' - 7.6
                                'CONNID'        '0073028017e1c441' - 7.6 DEV
------7.6---------
        AttributeUserData      [2921] 00 6E 00 00..
                'SITE_ARRIVED'  'ABC'
                'XFER_FLAG'    'N'
                'UTILITY'      'ABC'
                'ANI'  '11236481892'
                'DNIS'  '1265007'
                'CONNID'        '00790276edc7ec51'
                'RouterData70'  '("t"="1463776479 936")'
                'REQUESTED_CALL_TYPE'  'ResMiscEng'
                'REQUESTED_SKILL'      'ResMiscEng'
                'ACTUAL_CALL_TYPE'      'ResMiscEng'


-------8.1-------
        ISCCAttributeUserData
                'SITE_ARRIVED'  'ABC'
                'XFER_FLAG'    'N'
                'UTILITY'      'ABC'
                'ANI'  '+11233058445'
                'DNIS'  '1765007'
                'CONNID'        '01a0028365356ba4'
                'RouterData70'  '("t"="1463699329 157")'
                'REQUESTED_CALL_TYPE'  'ResMiscEng'
                'REQUESTED_SKILL'      'ResMiscEng'
                'ACTUAL_CALL_TYPE'      'ResMiscEng'

------7.6 dev ---------------
                'CONNID'        '0073028017e1c441'
                'REQUESTED_CALL_TYPE'  'EngIVROutage'
                'REQUESTED_SKILL'      'EngEmergency'
                'HOLIDAY'      'N'
                'ACTUAL_CALL_TYPE'      'EngIVROutage'
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Offline cavagnaro

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Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #6 on: May 20, 2016, 09:43:13 PM »
Hummmm
ISCC... So, have you configured ISCC on your dev environment too?
Can you post ISCC logs?


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Offline Defender451

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Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #7 on: May 20, 2016, 10:41:56 PM »
ISCC protocol would only come into play when a transfer takes place right?
Not sure how to attach a doc, What exactly are you looking for.  The events right after the update is 35,000 lines of log.  Thanks again for your thoughts.

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Offline cavagnaro

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Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #8 on: May 20, 2016, 10:49:39 PM »
Well on your tests on PRD I see a ISCC call, right? Just want to compare exact call flows.
You need to upload to an external server and then share the link here.
Post TServer full logs for both calls and explain call scenario with DNs involved

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Offline cavagnaro

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Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #9 on: May 20, 2016, 10:51:39 PM »
You see you posted ISCCAttachedData in one and AttachedData in the other right?
Genesys ANI is AttributeANI not Ani so I guess that Ani is coming from somewhere else.
So post both TServer logs for both ISCC parties

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Offline Defender451

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Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #10 on: May 20, 2016, 10:59:54 PM »
2016-05-20T08:59:43.161  Trace  svrpp004  tserv_a  GCTI-00-04541  RequestDistributeUserEvent received from [21] (00000006 icon__voice 10.194.21.164:40142)
message RequestDistributeUserEvent
AttributeCommunicationDN '0052E978-D4FD-1727-B4E3-A415C10AAA77'
AttributeThisDN '0052E978-D4FD-1727-B4E3-A415C10AAA77'
AttributeOtherDN 'tsync'
2016-05-20T08:59:43.161  Interaction  svrpp004  tserv_a  GCTI-00-04543  Interaction message "RequestDistributeUserEvent" received from 21 ("icon__voice")
TDN:0052E978-D4FD-1727-B4E3-A415C10AAA77
ODN:tsync
IID:0
OPER:48

@08:59:43.1612 [0] 8.1.001.55 send_to_client: message EventACK
AttributeEventSequenceNumber 000000000000aa68
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 161201
AttributeTimeinSecs 1463759983 (08:59:43)
AttributeThisDN '0052E978-D4FD-1727-B4E3-A415C10AAA77'
AttributeUserEvent RequestDistributeUserEvent
2016-05-20T08:59:43.161  Trace  svrpp004  tserv_a  GCTI-00-04542  EventACK sent to [21] (00000006 icon__voice 10.194.21.164:40142)
@08:59:43.1612 [0] 8.1.001.55 distribute_user_event: message EventUserEvent
AttributeEventSequenceNumber 000000000000aa69
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 161248
AttributeTimeinSecs 1463759983 (08:59:43)
AttributeUserEvent EventUserEvent
AttributeOtherDN 'tsync'
AttributeThisDN '0052E978-D4FD-1727-B4E3-A415C10AAA77'
-AP[685]-<-28 @08:59:43.3700
-Ap[685]->-28 @08:59:43.3700
-AP[2715]-<-20 @08:59:44.2506
-Ap[2715]->-20 @08:59:44.2506
@08:59:44.8936 [<<] 08 00 00 11 08 02 00 7F 64 96 1C 09 91 A1 06 02 01 01 02 01 B3
TP_AsaiData
REGISTER  CRV:7f
Facility: INVOKE
InvokeId: 1
Operation: Heartbeat
@08:59:44.8937 [asai] (processAsaiHeartbeat)
TP_AsaiData
RELEASE_COLETE  CRV:807f
Facility: RETURN_RESULT
InvokeId: 1
@08:59:44.8937 [>>] 08 00 00 0E 08 02 80 7F 5A 96 1C 06 91 A2 03 02 01 01
-AP[5477]->-15 @08:59:51.1890
-Ap[5477]-<-15 @08:59:51.1895
-AP[5468]->-12 @09:00:04.6156
-Ap[5468]-<-12 @09:00:04.6161
2016-05-20T09:00:04.784  Trace  svrpp004  tserv_a  GCTI-00-04541  RequestUpdateUserData received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestUpdateUserData
AttributeReferenceID 99
AttributeThisDN '1264995'
AttributeUserData [3268] 00 75 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_REASON' ''
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'RESP_ACCOUNT_ID' '0314011786'
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_ASC_BILL_CYC_ID' '16'
'SCREEN_POP_BASE' 'CN'
'SCREEN_POP_BA_CLS_DESC_CD' ''
'SCREEN_POP_BA_FRGN_LNG_CD' 'EN'
'SCREEN_POP_BA_OPEN_DT' '2003-03-31'
'SCREEN_POP_BA_PAID_DT' ''
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_BA_TERM_DT' ''
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_ID' '314011700'
'SCREEN_POP_CF_TY_CD' '16'
'SCREEN_POP_CHECK_DIGIT' '6'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_CURR_BAL_DUE' '58.38'
'SCREEN_POP_CUSTOMER_NAME' 'TRINA  DEBOSE'
'SCREEN_POP_CUST_ADDRESS' '945 E DIAMONDALE DR CARS 90746'
'SCREEN_POP_CUST_ID' '465371526'
'SCREEN_POP_CUST_SEGMENT' ''
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_EMAIL_ADDR' ''
'SCREEN_POP_HOME_PHONE' '9095279360'
'SCREEN_POP_HOME_PHONE_EXT' ''
'SCREEN_POP_IC_ESTB_DT' '2003-04-28'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '945 E DIAMONDALE DR'
'SCREEN_POP_MAIL_CITY' 'CARSON'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_MAIL_ZIP' '90746'
'SCREEN_POP_MAIL_ZIP4' '3019'
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_NBR_OF_DIALS' ''
'SCREEN_POP_NO_VC_ORDR_QTY' '0'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_ON_DEMAND_PAY' 'Y'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_SPOUSE_NM' 'RONNIE A DEBOSE'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_VC_ORDR_QTY' ''
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_ZIP_CODE' '90746'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
AttributeConnID 01a0028365356bac
2016-05-20T09:00:04.784  Interaction  svrpp004  tserv_a  GCTI-00-04543  Interaction message "RequestUpdateUserData" received from 28 ("qa_gad")
TDN:1264995
IID:01A0028365356BAC
OPER:31

@09:00:04.7854 Call [01a0028365356bac]: urid 000d0079
@09:00:04.7855 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeUpdateRevision 852089
AttributeUserData [3268] 00 75 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_REASON' ''
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'RESP_ACCOUNT_ID' '0314011786'
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_ASC_BILL_CYC_ID' '16'
'SCREEN_POP_BASE' 'CN'
'SCREEN_POP_BA_CLS_DESC_CD' ''
'SCREEN_POP_BA_FRGN_LNG_CD' 'EN'
'SCREEN_POP_BA_OPEN_DT' '2003-03-31'
'SCREEN_POP_BA_PAID_DT' ''
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_BA_TERM_DT' ''
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_ID' '314011700'
'SCREEN_POP_CF_TY_CD' '16'
'SCREEN_POP_CHECK_DIGIT' '6'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_CURR_BAL_DUE' '58.38'
'SCREEN_POP_CUSTOMER_NAME' 'TRINA  DEBOSE'
'SCREEN_POP_CUST_ADDRESS' '945 E DIAMONDALE DR CARS 90746'
'SCREEN_POP_CUST_ID' '465371526'
'SCREEN_POP_CUST_SEGMENT' ''
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_EMAIL_ADDR' ''
'SCREEN_POP_HOME_PHONE' '9095279360'
'SCREEN_POP_HOME_PHONE_EXT' ''
'SCREEN_POP_IC_ESTB_DT' '2003-04-28'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '945 E DIAMONDALE DR'
'SCREEN_POP_MAIL_CITY' 'CARSON'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_MAIL_ZIP' '90746'
'SCREEN_POP_MAIL_ZIP4' '3019'
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_NBR_OF_DIALS' ''
'SCREEN_POP_NO_VC_ORDR_QTY' '0'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_ON_DEMAND_PAY' 'Y'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_SPOUSE_NM' 'RONNIE A DEBOSE'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_VC_ORDR_QTY' ''
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_ZIP_CODE' '90746'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.7856 [BSYNC] Trace: Sent
@09:00:04.7856 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa6a
AttributeTimeinuSecs 785640
AttributeTimeinSecs 1463760004 (09:00:04)
AttributeReferenceID 99
AttributeThirdPartyDN '1264995'
AttributeThisDNRole 2
AttributeThisDN '1264995'
AttributeNetworkPartyRole 2
AttributeNetworkDestDN '8800::1760001'
AttributeCustomerID 'Resources'
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeANI '12345279360'
AttributeDNIS '1290001'
AttributeUserData [3268] 00 75 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_REASON' ''
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'RESP_ACCOUNT_ID' '0314011786'
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_ASC_BILL_CYC_ID' '16'
'SCREEN_POP_BASE' 'CN'
'SCREEN_POP_BA_CLS_DESC_CD' ''
'SCREEN_POP_BA_FRGN_LNG_CD' 'EN'
'SCREEN_POP_BA_OPEN_DT' '2003-03-31'
'SCREEN_POP_BA_PAID_DT' ''
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_BA_TERM_DT' ''
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_ID' '314011700'
'SCREEN_POP_CF_TY_CD' '16'
'SCREEN_POP_CHECK_DIGIT' '6'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_CURR_BAL_DUE' '58.38'
'SCREEN_POP_CUSTOMER_NAME' 'TRINA  DEBOSE'
'SCREEN_POP_CUST_ADDRESS' '945 E DIAMONDALE DR CARS 90746'
'SCREEN_POP_CUST_ID' '465371526'
'SCREEN_POP_CUST_SEGMENT' ''
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_EMAIL_ADDR' ''
'SCREEN_POP_HOME_PHONE' '9095279360'
'SCREEN_POP_HOME_PHONE_EXT' ''
'SCREEN_POP_IC_ESTB_DT' '2003-04-28'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '945 E DIAMONDALE DR'
'SCREEN_POP_MAIL_CITY' 'CARSON'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_MAIL_ZIP' '90746'
'SCREEN_POP_MAIL_ZIP4' '3019'
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_NBR_OF_DIALS' ''
'SCREEN_POP_NO_VC_ORDR_QTY' '0'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_ON_DEMAND_PAY' 'Y'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_SPOUSE_NM' 'RONNIE A DEBOSE'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_VC_ORDR_QTY' ''
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_ZIP_CODE' '90746'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
AttributeCallUUID '0273KK5IJKBJP0F7K4AS22LAES0000OI'
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2
2016-05-20T09:00:04.785  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventAttachedDataChanged" generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:04.785  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:04.785  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:04.785  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:04.785  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:04.785  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:04.785  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:04.785  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:04.7859 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
  p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
  p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
  p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:04.7859 [ISCC] UserData propagation has been started
@09:00:04.7860 [ISCC] UserData propagation has been finished
@09:00:04.7861 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeUpdateRevision 852089
AttributeUserData [3268] 00 75 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_REASON' ''
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'RESP_ACCOUNT_ID' '0314011786'
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_ASC_BILL_CYC_ID' '16'
'SCREEN_POP_BASE' 'CN'
'SCREEN_POP_BA_CLS_DESC_CD' ''
'SCREEN_POP_BA_FRGN_LNG_CD' 'EN'
'SCREEN_POP_BA_OPEN_DT' '2003-03-31'
'SCREEN_POP_BA_PAID_DT' ''
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_BA_TERM_DT' ''
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_ID' '314011700'
'SCREEN_POP_CF_TY_CD' '16'
'SCREEN_POP_CHECK_DIGIT' '6'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_CURR_BAL_DUE' '58.38'
'SCREEN_POP_CUSTOMER_NAME' 'TRINA  DEBOSE'
'SCREEN_POP_CUST_ADDRESS' '945 E DIAMONDALE DR CARS 90746'
'SCREEN_POP_CUST_ID' '465371526'
'SCREEN_POP_CUST_SEGMENT' ''
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_EMAIL_ADDR' ''
'SCREEN_POP_HOME_PHONE' '9095279360'
'SCREEN_POP_HOME_PHONE_EXT' ''
'SCREEN_POP_IC_ESTB_DT' '2003-04-28'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '945 E DIAMONDALE DR'
'SCREEN_POP_MAIL_CITY' 'CARSON'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_MAIL_ZIP' '90746'
'SCREEN_POP_MAIL_ZIP4' '3019'
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_NBR_OF_DIALS' ''
'SCREEN_POP_NO_VC_ORDR_QTY' '0'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_ON_DEMAND_PAY' 'Y'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_SPOUSE_NM' 'RONNIE A DEBOSE'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_VC_ORDR_QTY' ''
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_ZIP_CODE' '90746'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
Logged

Offline Defender451

  • Newbie
  • *
  • Posts: 33
  • Karma: 0
Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #11 on: May 20, 2016, 11:00:37 PM »
@09:00:04.7862 [BSYNC] Trace: Sent
@09:00:04.7862 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa6b
AttributeTimeSta 573f3484000bff2c
AttributeConnID 01a0028365356bac
AttributeCallUUID '0273KK5IJKBJP0F7K4AS22LAES0000OI'
AttributeCtrlParty '1264995'
AttributeUserData [3268] 00 75 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_REASON' ''
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'RESP_ACCOUNT_ID' '0314011786'
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_ASC_BILL_CYC_ID' '16'
'SCREEN_POP_BASE' 'CN'
'SCREEN_POP_BA_CLS_DESC_CD' ''
'SCREEN_POP_BA_FRGN_LNG_CD' 'EN'
'SCREEN_POP_BA_OPEN_DT' '2003-03-31'
'SCREEN_POP_BA_PAID_DT' ''
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_BA_TERM_DT' ''
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_ID' '314011700'
'SCREEN_POP_CF_TY_CD' '16'
'SCREEN_POP_CHECK_DIGIT' '6'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_CURR_BAL_DUE' '58.38'
'SCREEN_POP_CUSTOMER_NAME' 'TRINA  DEBOSE'
'SCREEN_POP_CUST_ADDRESS' '945 E DIAMONDALE DR CARS 90746'
'SCREEN_POP_CUST_ID' '465371526'
'SCREEN_POP_CUST_SEGMENT' ''
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_EMAIL_ADDR' ''
'SCREEN_POP_HOME_PHONE' '9095279360'
'SCREEN_POP_HOME_PHONE_EXT' ''
'SCREEN_POP_IC_ESTB_DT' '2003-04-28'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '945 E DIAMONDALE DR'
'SCREEN_POP_MAIL_CITY' 'CARSON'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_MAIL_ZIP' '90746'
'SCREEN_POP_MAIL_ZIP4' '3019'
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_NBR_OF_DIALS' ''
'SCREEN_POP_NO_VC_ORDR_QTY' '0'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_ON_DEMAND_PAY' 'Y'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_SPOUSE_NM' 'RONNIE A DEBOSE'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_VC_ORDR_QTY' ''
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_ZIP_CODE' '90746'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
2016-05-20T09:00:04.786  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventCallDataChanged" generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.786  Trace  svrpp004  tserv_a  GCTI-00-04542  EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:04.786  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventCallDataChanged" generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.786  Trace  svrpp004  tserv_a  GCTI-00-04542  EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:04.823  Trace  svrpp004  tserv_a  GCTI-00-04541  RequestUpdateUserData received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestUpdateUserData
AttributeReferenceID 100
AttributeThisDN '1264995'
AttributeUserData [1609] 00 34 00 00..
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributeConnID 01a0028365356bac
2016-05-20T09:00:04.823  Interaction  svrpp004  tserv_a  GCTI-00-04543  Interaction message "RequestUpdateUserData" received from 28 ("qa_gad")
TDN:1264995
IID:01A0028365356BAC
OPER:31

@09:00:04.8240 Call [01a0028365356bac]: urid 000e0079
@09:00:04.8241 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeUpdateRevision 917625
AttributeUserData [3281] 00 75 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_REASON' ''
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.8241 [BSYNC] Trace: Sent
@09:00:04.8241 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa6c
AttributeTimeinuSecs 824179
AttributeTimeinSecs 1463760004 (09:00:04)
AttributeReferenceID 100
AttributeThirdPartyDN '1264995'
AttributeThisDNRole 2
AttributeThisDN '1264995'
AttributeNetworkPartyRole 2
AttributeNetworkDestDN '8800::1760001'
AttributeCustomerID 'Resources'
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeANI '12345279360'
AttributeDNIS '1290001'
AttributeUserData [3281] 00 75 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_REASON' ''
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributeCallUUID '0273KK5IJKBJP0F7K4AS22LAES0000OI'
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2
Logged

Offline Defender451

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  • Posts: 33
  • Karma: 0
Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #12 on: May 20, 2016, 11:01:11 PM »
2016-05-20T09:00:04.824  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventAttachedDataChanged" generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:04.824  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:04.824  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:04.824  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:04.824  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:04.824  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:04.824  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:04.824  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:04.8244 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
  p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
  p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
  p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:04.8244 [ISCC] UserData propagation has been started
@09:00:04.8246 [ISCC] UserData propagation has been finished
@09:00:04.8246 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeUpdateRevision 917625
AttributeUserData [3281] 00 75 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_REASON' ''
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.8246 [BSYNC] Trace: Sent
@09:00:04.8247 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa6d
AttributeTimeSta 573f3484000c9573
AttributeConnID 01a0028365356bac
AttributeCallUUID '0273KK5IJKBJP0F7K4AS22LAES0000OI'
AttributeCtrlParty '1264995'
AttributeUserData [3281] 00 75 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_REASON' ''
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
2016-05-20T09:00:04.824  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventCallDataChanged" generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.824  Trace  svrpp004  tserv_a  GCTI-00-04542  EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:04.824  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventCallDataChanged" generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.824  Trace  svrpp004  tserv_a  GCTI-00-04542  EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:04.861  Trace  svrpp004  tserv_a  GCTI-00-04541  RequestDeletePair received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestDeletePair
AttributeReferenceID 101
AttributeThisDN '1264995'
AttributeConnID 01a0028365356bac
AttributeDataKey 'IVR_REASON'
2016-05-20T09:00:04.861  Interaction  svrpp004  tserv_a  GCTI-00-04543  Interaction message "RequestDeletePair" received from 28 ("qa_gad")
TDN:1264995
IID:01A0028365356BAC
OPER:33

@09:00:04.8616 Call [01a0028365356bac]: urid 000f0079
@09:00:04.8617 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeUpdateRevision 983161
AttributeUserData [3266] 00 74 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.8618 [BSYNC] Trace: Sent
@09:00:04.8619 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa6e
AttributeTimeinuSecs 861911
AttributeTimeinSecs 1463760004 (09:00:04)
AttributeReferenceID 101
AttributeThirdPartyDN '1264995'
AttributeThisDNRole 2
AttributeThisDN '1264995'
AttributeNetworkPartyRole 2
AttributeNetworkDestDN '8800::1760001'
AttributeCustomerID 'Resources'
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeANI '12345279360'
AttributeDNIS '1290001'
AttributeUserData [3266] 00 74 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributeCallUUID '0273KK5IJKBJP0F7K4AS22LAES0000OI'
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType
Logged

Offline Defender451

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  • Posts: 33
  • Karma: 0
Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #13 on: May 20, 2016, 11:02:54 PM »
2016-05-20T09:00:04.862  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventAttachedDataChanged" generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:04.862  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:04.862  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:04.862  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:04.862  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:04.862  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:04.862  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:04.862  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:04.8621 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
  p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
  p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
  p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:04.8621 [ISCC] UserData propagation has been started
@09:00:04.8623 [ISCC] UserData propagation has been finished
@09:00:04.8624 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeUpdateRevision 983161
AttributeUserData [3266] 00 74 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.8625 [BSYNC] Trace: Sent
@09:00:04.8625 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa6f
AttributeTimeSta 573f3484000d293b
AttributeConnID 01a0028365356bac
AttributeCallUUID '0273KK5IJKBJP0F7K4AS22LAES0000OI'
AttributeCtrlParty '1264995'
AttributeUserData [3266] 00 74 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
2016-05-20T09:00:04.862  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventCallDataChanged" generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.862  Trace  svrpp004  tserv_a  GCTI-00-04542  EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:04.862  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventCallDataChanged" generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.862  Trace  svrpp004  tserv_a  GCTI-00-04542  EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:04.897  Trace  svrpp004  tserv_a  GCTI-00-04541  RequestDeletePair received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestDeletePair
AttributeReferenceID 102
AttributeThisDN '1264995'
AttributeConnID 01a0028365356bac
AttributeDataKey 'RRequestedSkillCombination'
2016-05-20T09:00:04.897  Interaction  svrpp004  tserv_a  GCTI-00-04543  Interaction message "RequestDeletePair" received from 28 ("qa_gad")
TDN:1264995
IID:01A0028365356BAC
OPER:33

@09:00:04.8977 Call [01a0028365356bac]: urid 00100079
@09:00:04.8978 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeUpdateRevision 1048697
AttributeUserData [1235] 00 73 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
Logged

Offline Defender451

  • Newbie
  • *
  • Posts: 33
  • Karma: 0
Re: Ail.Driver.Voice TlibEventInfo - Channel Error
« Reply #14 on: May 20, 2016, 11:03:42 PM »
@09:00:04.8979 [BSYNC] Trace: Sent
@09:00:04.8979 [0] 8.1.001.55 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 000000000000aa70
AttributeTimeinuSecs 897984
AttributeTimeinSecs 1463760004 (09:00:04)
AttributeReferenceID 102
AttributeThirdPartyDN '1264995'
AttributeThisDNRole 2
AttributeThisDN '1264995'
AttributeNetworkPartyRole 2
AttributeNetworkDestDN '8800::1760001'
AttributeCustomerID 'Resources'
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeANI '12345279360'
AttributeDNIS '1290001'
AttributeUserData [1235] 00 73 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributeCallUUID '0273KK5IJKBJP0F7K4AS22LAES0000OI'
AttributeConnID 01a0028365356bac
AttributeCallID 7045
AttributePropagatedCallType 2
AttributeCallType 2
2016-05-20T09:00:04.898  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventAttachedDataChanged" generated
TDN:1264995
OIID:01A0028365356BAC
FIID:01A0028365356BAC
ANI:12345279360
DNIS:1290001
IID:01A0028365356BAC
OPER:85

2016-05-20T09:00:04.898  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [28] (0000002c qa_gad 10.138.21.179:43819)
2016-05-20T09:00:04.898  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [27] (0000000c wde_ss__a 10.194.21.159:51068)
2016-05-20T09:00:04.898  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [26] (0000000b wde_ss__b 10.138.21.225:40195)
2016-05-20T09:00:04.898  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [23] (00000008 routing_ss_a 10.194.21.161:45984)
2016-05-20T09:00:04.898  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [24] (00000009 n_ss_ccp_b 10.138.21.225:42167)
2016-05-20T09:00:04.898  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [25] (0000000a routing_ss_b 10.138.31.225:43858)
2016-05-20T09:00:04.898  Trace  svrpp004  tserv_a  GCTI-00-04542  EventAttachedDataChanged sent to [22] (00000007 n_ss_ccp_a 10.194.21.159:37341)
@09:00:04.8982 [ISCC] Updated call:
i c:01a0028365356bac,5133ca0 @ m:0000000000000000,0 p:3 i:00001b85 nw:0000000000000000 t:2
  p:0000000000000000,4e73ca0 @ c:01a0028365356bac,5133ca0 r:2 ----- n:1264995:
  p:0000000000000000,4dc3180 @ c:01a0028365356bac,5133ca0 r:1 ----- n:12345279360:
  p:0000000000000000,5147fc0 @ c:01a0028365356bac,5133ca0 r:10 ----- n:1800312:
@09:00:04.8982 [ISCC] UserData propagation has been started
@09:00:04.8983 [ISCC] UserData propagation has been finished
@09:00:04.8984 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeUpdateRevision 1048697
AttributeUserData [1235] 00 73 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
@09:00:04.8984 [BSYNC] Trace: Sent
@09:00:04.8985 [0] 8.1.001.55 distribute call/party event: message EventCallDataChanged
AttributeEventSequenceNumber 000000000000aa71
AttributeTimeSta 573f3484000db5bd
AttributeConnID 01a0028365356bac
AttributeCallUUID '0273KK5IJKBJP0F7K4AS22LAES0000OI'
AttributeCtrlParty '1264995'
AttributeUserData [1235] 00 73 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
2016-05-20T09:00:04.898  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventCallDataChanged" generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.898  Trace  svrpp004  tserv_a  GCTI-00-04542  EventCallDataChanged sent to [21] (00000006 icon__voice 10.194.21.164:40142)
2016-05-20T09:00:04.898  Interaction  svrpp004  tserv_a  GCTI-00-04544  Interaction message "EventCallDataChanged" generated
IID:01A0028365356BAC
OPER:161

2016-05-20T09:00:04.898  Trace  svrpp004  tserv_a  GCTI-00-04542  EventCallDataChanged sent to [17] (00000003 icon__voice 10.138.21.228:59096)
2016-05-20T09:00:04.920  Trace  svrpp004  tserv_a  GCTI-00-04541  RequestDeletePair received from [28] (0000002c qa_gad 10.138.21.179:43819)
message RequestDeletePair
AttributeReferenceID 103
AttributeThisDN '1264995'
AttributeConnID 01a0028365356bac
AttributeDataKey 'ServiceType'
2016-05-20T09:00:04.920  Interaction  svrpp004  tserv_a  GCTI-00-04543  Interaction message "RequestDeletePair" received from 28 ("qa_gad")
TDN:1264995
IID:01A0028365356BAC
OPER:33

@09:00:04.9210 Call [01a0028365356bac]: urid 00110079
@09:00:04.9210 [BSYNC] Trace: Send to backup (tserv_b) [14]:
message RequestSetCallInfo
AttributeLastTransferOrigDN '1760001'
AttributeLastTransferConnID 01a0028365356bac
AttributeLastTransferHomeLocation 'sip_a@'
AttributeFirstTransferOrigDN '1760001'
AttributeFirstTransferConnID 01a0028365356bac
AttributeFirstTransferHomeLocation 'sip_a@'
AttributeUpdateRevision 1114233
AttributeUserData [3212] 00 72 00 00..
'SITE_ARRIVED' ''
'XFER_FLAG' 'N'
'UTILITY' 'ABC'
'ANI' '+12345279360'
'DNIS' '1765007'
'CONNID' '01a0028365356bac'
'RouterData70' '("t"="1463759850 497")'
'REQUESTED_CALL_TYPE' 'ABC_ResMiscEng'
'REQUESTED_SKILL' 'ABC ResMiscEng'
'AGENTSAVAILABLE' 'Y'
'GVP_AGENT_XFER_RP' '1760001'
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceObjective' ''
'BIZREZ' 'Residential'
'CALLER_GOAL' 'emergency'
'CARE_PHRASE_OFFERED' 'N'
'CIS_FOLDER' 'F1'
'CREDIT_PHRASE_OFFERED' 'N'
'HOLIDAY' 'N'
'IDENTIFIED' 'Y'
'IVR_ACCOUNT_NUM_R' '0314011786'
'IVR_DISPOSITION_1' ''
'IVR_DISPOSITION_2' ''
'IVR_DISPOSITION_3' ''
'IVR_DISPOSITION_DESC_1' ''
'IVR_DISPOSITION_DESC_2' ''
'IVR_DISPOSITION_DESC_3' ''
'IVR_LAST_STATE' ''
'IVR_PATH_PEG_NUMBERS' '118,110,111'
'IVR_RESULT' 'T'
'IVR_SS_COLETION_CODE' 'N'
'OUTBOUND_DISPOSITION' ''
'SAFE_ACCESS_PHRASE_OFFERED' 'N'
'SOFT_CLOSE_PROVIDED' 'N'
'GVP-Session-ID' 'AD565000-FF69-A878-2D33-EDBAB146E99E;gvp.rm.datanodes=1|2;gvp.rm.tenant-id=101_ABC_Main'
'ACTUAL_CALL_TYPE' 'ABC_ResEmergEng'
'ACTUAL_SKILL' 'ABC_Res_Emrgncy_Eng'
'VIRTUAL_QUEUE' 'ABC_ResEmergEng_VQ'
'LANGUAGE' 'English'
'RVQID' ''
'RVQDBID' ''
'LBR_ORIG' '106:365'
'LBR_TS' '759886483'
'LBR_SNUM' '65'
'RTargetTypeSelected' '4'
'RTargetRuleSelected' ''
'RTargetObjectSelected' '1760804_8800'
'RTargetObjSelDBID' '12912'
'RTargetAgentSelected' ''
'RTargetAgSelDBID' ''
'RTargetPlaceSelected' ''
'RTargetPlSelDBID' ''
'RTenant' 'Resources'
'RTenantDBID' '101'
'RStrategyName' 'ABC_PostGVP_AvayaAcd'
'RStrategyDBID' '410'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'UU_DATA' bin: 37 33 36 35.. (len=32)
'SCREEN_POP_MAIL_CITY' 'SOUTH GATE'
'SCREEN_POP_BA_STAT_CD' 'AC'
'SCREEN_POP_CHECK_DIGIT' '1'
'SCREEN_POP_OFFER_AMORT_SW' 'N'
'SCREEN_POP_MAIL_ADDRESS' '10521 WASHINGTON AVE'
'SCREEN_POP_MAIL_ZIP' '90280'
'SCREEN_POP_ASC_BILL_CYC_ID' '12'
'RESP_ACCOUNT_ID' '67007500'
'SCREEN_POP_HOME_PHONE_EXT' '0000000000'
'SCREEN_POP_CUST_SEGMENT' ' '
'SCREEN_POP_MED_BASELINE_SW' 'N'
'SCREEN_POP_EMAIL_ADDR' ' '
'SCREEN_POP_CARE_SW' 'N'
'SCREEN_POP_OVER_ONE_YR' 'Y'
'SCREEN_POP_CURR_BAL_DUE' '0.00'
'SCREEN_POP_YTD_VARIANCE' '0.00'
'SCREEN_POP_HOME_PHONE' '1235672686'
'SCREEN_POP_CUST_TY_CD' 'IC'
'SCREEN_POP_ON_SILE_PAY' 'N'
'SCREEN_POP_CUST_ID' '181134451'
'SCREEN_POP_MAIL_ZIP4' '6943'
'SCREEN_POP_BA_TERM_DT' ' '
'SCREEN_POP_BA_TY_CD' 'C'
'SCREEN_POP_NO_VC_ORDR_QTY' 0
'SCREEN_POP_BA_SPCL_LDGR_SW' 'N'
'SCREEN_POP_BA_CLS_DESC_CD' ' '
'SCREEN_POP_BA_OPEN_DT' '1992-12-19'
'SCREEN_POP_CORE_AGGR_BILL_CD' 'N'
'SCREEN_POP_SPOUSE_NM' ' '
'SCREEN_POP_SBA_CD' 'N'
'SCREEN_POP_CASH_ONLY_SW' 'N'
'SCREEN_POP_CF_TY_CD' 'R'
'SCREEN_POP_OFF_GREATER6' 'N'
'SCREEN_POP_MAIL_STATE' 'CA'
'SCREEN_POP_OVERDUE_COUNT' '00'
'SCREEN_POP_ELIGIBLE_SW' 'Y'
'SCREEN_POP_READ_OK_SW' 'Y'
'SCREEN_POP_VC_ORDR_QTY' 0
'SCREEN_POP_BASE' 'HTP'
'SCREEN_POP_ON_DEMAND_PAY' 'N'
'SCREEN_POP_BA_FRGN_LNG_CD' 'SP'
'SCREEN_POP_IC_ESTB_DT' '1992-12-19'
'SCREEN_POP_CF_ID' '67007500'
'SCREEN_POP_48HR_COUNT' '00'
'SCREEN_POP_BA_PAID_DT' ' '
'SCREEN_POP_CUST_ADDRESS' '10521 WASHINGTON AVE SGT  90280'
'SCREEN_POP_NBR_OF_DIALS' '4'
'SCREEN_POP_OFFER_RECERT_SW' 'N'
'SCREEN_POP_CUSTOMER_NAME' 'GRACIELA  MAZON'
'SCREEN_POP_THIRD_PARTY_SW' 'N'
'SCREEN_POP_LPP_SW' 'N'
'SCREEN_POP_ZIP_CODE' '90280'
AttributePropagatedCallType 2
AttributeConnID 01a0028365356bac
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