Genesys CTI Technical Discussion

Topics

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[1] Read AllAttributes column (image type) in UCS db?

[2] 20241225_input object how use voice mode

[3] v8.0 - SIP Server licensing feature

[4] UCS query to get number of attachments from interaction

[5] Routing Scenario - any feature/function available? (Genesys Engage)

[6] Getting Total Trunks with Genesys API

[7] Engage - Where to find queue events number description?

[8] How to play announcements so that call remains routable (IRD)

[9] Oldest Waiting Call in Pulse - possible to show the interaction_id (keyconnid) ?

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