Genesys CTI User Forum > Genesys CTI Technical Discussion

WFM Callvolume & AHT Files

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Thirupathi reddy P(Thiru):
I want to know before Forecasting and Scheduling in WFM which files to be imported as Callvolume and AHT(Average Handling Time). Where is this files located and the name of the files.

Appreciate your help.

with regards
Thirupathi reddy.p

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