Genesys CTI User Forum > Genesys CTI Technical Discussion

ISuite Bug

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Galen Garrison:
Beware. If there is a pipe '|' in the from: email address of an inbound email, EventMgr.exe will use up all the CPU and discontinue processing emails. The solution is to remove the bad email from the inbound folder, open NT task manager, and kill EventMgr.exe.

Regards,
Galen
Sunny Tampa Bay, FL, USA

jeff:
I have never heard of the pipe in the email address. Is it even legal?

Regards,
Jeff

amezouj:
NO, email adress is [az] [A] [_] [09] [.]

Ahmed M:
I tried to replicate the problem but failed to do so. On what version of the product did you find it?

Ahmed Mubaraki

Matt Lehrer:
5.1.609

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