Genesys CTI User Forum > Genesys-related Development

Config server events

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genesyslearner:
I need to monitor both the scenarios. Who has changed as well as What has changed.
I am able to get the object and its value which has been changed from the ConfEvents. I subscribed to these confEvents with the help of configuration SDK as posted in the comment above.

James/Kubig, any idea on the MessageServerEvent which can be used. I tried using EventLogMessage but it did not return any value.

i am trying to build a code to get consolidated info about both "What value has been changed" & "Who changed the value".

hsujdik:
It is sad how Genesys is already moving forward to 9.x and still doesn't provide this basic auditing information :(

jarrod:
We have developed a solution that provides auditing of the Genesys events and provides the detail on who performed the change. As this is a commercial solution I can not provide the code.

But I will say you are on the right path. You need to receive the message from Config server and message server, then join the two together.  There are several complications to deal with such as a time sync issue between the two genesys components for a start. It took us some time to get this working correctly for all objects. Like many things, this sounds simple until you realise how deep the hole really is.

May I suggest you have a look at www.inprod.io

genesysguru:
http://genesysguru.com/blog/blog/2010/02/19/who-changed-that-cme-object/

Regards

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