Genesys CTI User Forum > Genesys-related Development

Config server events

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Kubig:
For tracking configuration changes you have to dump this information from Confserv - follow this https://docs.genesys.com/Documentation/FR/Current/Dep/ConfHistCh

genesyslearner:
Thanks for the reply Kubig.

Actually, my requirement is to track the Configuration changes on real-time basis.Like it shows up in the AuditTrail in GA.
Do you think it is possible to achieve that via sdk?

jamesmurphyau:
You are right about message server if you want to know who executed the change. You need to connect config server to message server and configure config server to send log messages to network. There are 3 log messages you want to look for - look in the config server LMS file you'll see them under audit and there's one for create one for update and one for delete.

Kubig:
If you just need to monitor who has changed the option, then you can use mentioned "log messages", but those message do not contain information about changed values as I know

jamesmurphyau:
Yeah you're right they do not. You need to write some code that matches the config server event (for what's changed) with the message server event (for who made the change)

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