Genesys CTI User Forum > Genesys CTI Technical Discussion

Backup vs High Availability

<< < (2/2)

Jim:
On the Genesys Support site the Framework 6 Configuration and Installation document explains it well.
We are on a Lucent G3 so if we want to run hot standby looks like we need the HA.

C.G.:
How much is it?

Rodney:
The failover mechanism is the same for both types (tbsc for 5.1 or the management layer for 6.0) . Depending on the switch you have, you may need HA Proxy in addition to tserver. The advantage here is that both tservers are actively registered with the switch and maintain a synchronized state with each other. In the event of a failover there is no need to re egister DN's or loose calls currently being served at a routing point by IR. (which is probably the most important point) with HA, IR can pickup where the previous IR stopped and execute strategies on all calls still waiting at the routing point.

Navigation

[0] Message Index

[*] Previous page