Genesys CTI User Forum > Genesys CTI Technical Discussion

IRD Routing Calls to Next Available Agent

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Tony Tillyer:
With Vic's permission:

An explaination of how to...

Add a Strategy to your Target Group Route Point, to deliver an Inbound Call to the Next Available Agent, based on their Time in Ready State:

See here for a solution:

http://finance.groups.yahoo.com/group/GenesysCTI

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