Genesys CTI User Forum > Genesys CTI Technical Discussion

limitations on Nortel

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Vic:
Well, I have never had a problem with call being stuck in a music port when I have used IR. What the point of having a treatment if you cannot use it! :)

I am not sure why this "call observe" would not work I have not heard anyone comment on it before. I would try it and see.

Vic

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