Genesys CTI User Forum > Genesys CTI Technical Discussion

Where does the Keyname get it's values from

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GondiPee:
Hi

anyone tell me where does colum 'KEYNAME' in 'EVDATA' get it's values from?

Thanks,

Gondi

Vic:
Gondi,

it gets is from EventData option inside CCon CME settings. You would setup it up as [type],[keyname],[type],[keyname] so that CCon would know what to save. So, if you have two attach data a and b, then you would say char,a,char,b

I am curious, but why are you using EVDATA? I would suggest using EVREFEX instead, since it would make your life much, much easier!

Vic

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