Genesys CTI User Forum > Genesys CTI Technical Discussion

Call Concentrator does not log to EVREFEX, EVDATA

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scott:
Hi, I have some problems with CCON. I set it up properly, I think. However, when I use the Starter Application from Genesys to make a call, answer the call and then send attached data, all using a PBX simulator, there is no data logged to EVREFEX and EVDATA; there is data in GCDR and SCDR. What could be th eproblem? I have checked the options already and EVENTDATA and EVREF are already truned on.

???

THnaks for the help

Jeff:
Scott,

you can either use EVREFEX or EVDATA. Make sure that evrefex option is on and that you have defined UserData parameter in CCon.

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