Genesys CTI User Forum > Genesys CTI Technical Discussion

Estimated Wait Time

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Matt Lehrer:
Has anyone come up with or know how to get estimated wait time out of stat server? I would like a vb app that could tell estimated wait time on different vrp's. Any ideas?

Jessica:
hack SLib?

Richard:
Its documented in the reference material on stat server. If you don't have a copy send me your email to rkindree@ariasolutions.com and I will send you the document.

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