Genesys CTI User Forum > Genesys CTI Technical Discussion
Genesys v5.x and Avaya G3 v9?
Aaron Joseph:
Is anyone running a G3 v9 with Genesys 5.x? I would be VERY interested in hearing about it.
Aaron Joseph:
Unfortunately, I have been unable to locate any installs of G3v9 and Genesys 5.x. Genesys has told us "no problem" but haven't been able to locate any customers implemented this way.
Jim:
If your unsure contact the CTI/ASAI people at Avaya, they should be able to calm your fears a bit. Isn't it great to be on the cutting edge!
Victor:
It runs just fine. There is the same problem as with v8, where you have a problem with the switch not letting IR do the routing; however, there is a patch to fix that.
Keep in mind that officially Genesys starts supporting v9 with release 6.
Vic
Aaron Joseph:
Vic Thank you for the input. You'll have to forgive my ignorance is Starsystems an enduser, integrator, consultants? I guess what I'm getting at is have you worked with multiple installs of 5.1 and G3v8? We just want to be REALLY sure this will fly. I would really like to arrange a site visit with a US install if I can find one.
Navigation
[0] Message Index
[#] Next page
Go to full version