Genesys v5.x and Avaya G3 v9?

[Aaron Joseph]

Is anyone running a G3 v9 with Genesys 5.x? I would be VERY interested in hearing about it.

[Aaron Joseph]

Unfortunately, I have been unable to locate any installs of G3v9 and Genesys 5.x. Genesys has told us "no problem" but haven't been able to locate any customers implemented this way.

[Jim]

If your unsure contact the CTI/ASAI people at Avaya, they should be able to calm your fears a bit. Isn't it great to be on the cutting edge!

[Victor]

It runs just fine. There is the same problem as with v8, where you have a problem with the switch not letting IR do the routing; however, there is a patch to fix that.

Keep in mind that officially Genesys starts supporting v9 with release 6.

Vic

[Aaron Joseph]

Vic Thank you for the input. You'll have to forgive my ignorance is Starsystems an enduser, integrator, consultants? I guess what I'm getting at is have you worked with multiple installs of 5.1 and G3v8? We just want to be REALLY sure this will fly. I would really like to arrange a site visit with a US install if I can find one.

[Jim]

Vic is correct the G3V9 will work fine, we currently have G3v8.2 at three sites and were looking at going to the G3v9 and it didn't look like there would a problem. Genesys did not certifiy the G3v8 with the G5.1 installation but they will support it. I imagine they will do the same with the G3v9.