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Internet Suite Email Option
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Rhonda:
Hi,
The Email option cannot send out autoacknowledgement for followup emails bearing the same customer email address and same subject title. Has anybody workaround this before? I would appreciate help on how to send out acknowledgment automatically for every mail received.
Thanks,
Rhonda
Rhonda:
Hi,
Just to update. I finally workaround the limitation by setting up auto
eply at the email server end. I understand only Exchange 2000 has such feature to setup some rules for it. However, such rules can be easily overwritten by those rules setup at the email client end.
Rhonda.
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