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Network Sip server

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CTIgem:
Is anyone out there done the network sip server implementation?
What kind of soft switch do you use and how is it ?

Thanks in advance...

Daimonas:
You would just use Genesys SIP Server. Then connect your agents through a MPLS or like network, so it doesn't matter where your agents are or your servers, as long as you have a data feed between them.

CTIgem:
What kind of soft switch do you use? Asterisk?
How about access code to get to soft switch, what do you use?

Daimonas:
Asterisk will work, I have an implementation guide for Asterisk and Genesys if your interested. Just provide me with an email and I will send it over.

Far as the access code, your current switch needs to be able to support SIP. So if you had an Avaya, you would need AES. Alternatively, you could route the call to a new 800 # that bridged your non SIP switch to the SIP.

victor:
Hi, CTIGem,

we have been rolling out one of the largest Genesys SIP installations (1000+ seats) using both HA, multi-site and DR. We are using Genesys SIP version 7.5 with HA, URS and CCA. Everything was done using Genesys (except for Windows Cluster Server for HA).

I have never heard of Network SIP Server other than NexIPT that NTT Comware is offering as ASP. I would guess that depending on your layout a normal Genesys SIP Server would be just more than plenty.  What exactly are you trying to do?

Daimonas:

Regarding Asterisk, I like the idea and I have played with it on more than one occasion; however, given that there is no full time support except for online user group, lack of ability to ask for SR I would advise against its rollout as something to be used by more than 20+ call center. It was not designed for that. With time, it will, but if people just need a basic VoIP infrastructure without the bells and whistles of Genesys, they might as well get NET.COM - at least that way they would be supported, right?

I tried connecting Genesys with Asterisk last year using JTAPI and writing an adapter server to act as a proxy imitating G3 protocols and got most of it working, but then some other things came up, so I have never bothered to play with it again.

Best regards,
Vic

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