Genesys CTI User Forum > Genesys CTI Technical Discussion

How to report TotalTimeInTimeRange

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cumi:
Any ideas how to report TotalTimeInTimeRange? StatServer knows only TotalNumberInTimeRange.

Note, that we are not using CallConcentrator, but CCAnalyzer...

eva:
Hi,

I can´t understand in which situation you need a report TotalTimeIn TimeRange.
We also have the CCA running.

Is it possible for you to describe the situation where you need it??

Eva


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cumi:
Our customer wants to charge his services seconds based. The cost of the call (agent inbound talk time) is for example: the first minute 3000, the second 2900, third 2800, the rest 2700. Total cost of an call with 85 sec is then: 60*3000+25*2900. These costs can be calculated only if we know something like TotalTimeInTimeRange.

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