Genesys CTI User Forum > Genesys CTI Technical Discussion

ii digits

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Jim:
Trying to get to the ii digits for possible call routing in Genesys. Have a G3 switch and I know the digits are coming in but can't find a way to get them to Genesys.

Jim \\

Ed:
Jim not sure what 'ii digits' are, talked with a Avaya ( Lucent ) person and he's not sure either, is there another acronym from it? UUI? But anyway, if you can see it as an attribute in the 'EventQueued' when a call is offered ( tserver log ) then you should be able grab them.

Hope this helps

Jim:
These are Information Indicator digits that come in with the ANI and tell you where the call originated from. Also called ANI II since they are 2 digits. These can tell you if a call is coming from a prison, cell phone, pay phone, etc. Check out http://www.nanpa.com/number_resource_info/ani_ii_assignments.html for more info.

ii digits is Avaya's term and it's in their documentation, you can write vectors to goto a step if 'ii digits' equal a certain value. I have looked through the T Server logs and Genesys documentation and can't find anything on ii digits. Checking with Genesys tech support will let you know what they have to say.

I believe that ii digits are a special option that you can request from your phone carrier. I know we got them and now they want to start using them for call routing.

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