Genesys CTI User Forum > Genesys CTI Technical Discussion

Virtual agent group

<< < (2/2)

Vic:
I have a problem with virtual agent group where I cannot see the list of agents contained within that group.

I cannot see the agent's name or status in the left pane window under the "persons" label. If I use CCP6.1's Extended Monitor, I can see the agents that are currently assigned to this group; and their status. Is it supposed to be this way where you cannot see the agents unless you use Extended Status Monitor?

Also, I could not get LoggedIn function to work properly.
I have an ACD queue 5500 on PBX PBX_TServer_Meridian, so, if I create a virtual group using the following statement:
LoggedIn("5500@PBX_TServer_Meridian")
CCP shows this group as "unmonitored". I checked the PBX name spelling and ACD spelling and it seems to be in order. Any clues?

By the way, does anyone know how to get Stat Server to display the log file like it did in 5.1? I would like to see all the events, such as AgentLoggedIn, and so on in the statserver log so far I can only see simple trace and debug messages.
I already have my verbose set to all with all="stdout, debug, trace,StatServer"
Thanks,
Vic

Fariborz:
Hi Kim,
You could find the virtual groups declaration in the Genesys statserver documentation for 6.0 and /or 6.1 pdf files.
You could find them here:
http://support.genesyslab.com

Good luck !

Marc:
That sounds like something I could have done with ages ago.. I take it this function is not supported in 5.1.x?

Vic:
I did not have problem using it with 5.1; however you will need CCP 5.2 or later to view it (me thinks).

Navigation

[0] Message Index

[*] Previous page