Genesys CTI User Forum > Genesys CTI Technical Discussion

CCA, caputue statistic for total talk time < 15sec

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Lei Yein:
Hi,
I need to capture statistic for internal call calls where their talk time is less than 15sec.

Lei Yein:
I need to capture statistic for internal call calls where their talk time is less than 15sec.
What should I do when creating the report layout for this ?

Joe:
You can pull this information from the status table and do a join to cfg_person to get the agent name. Your Params can be anything; that is, any type of call be it inbound/outbound/internal and for any duration.

Eva:
You must to create a new category in the Data Modeling Assisant.

Category TotalNumberInTimeRange
Description Calls <= 15 sec.
MainMask CallInbound
Objects Agent, GroupAgents, GroupPlaces, Place
Subject DNAction

And you must create a new Time Range: for example
(after this you must restart the starserver and the DMA)

CustomThreshold15 115

Eva

Lei Yein:
Hi,
I have created the new statistic, start and stop the stat server and DMA. But I still cannot see the new statistic created neither in the layout widzard nor report layout widzard. Did I miss any thing ?

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