Genesys CTI User Forum > Genesys CTI Technical Discussion

CCA, agent froup and agent reports

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Lei Yein:
Hi.
My customer want a report that list of all the agent but group by agent group. I had set up the agents and agent groups information in the cfg manager. Is anyone out there did this kind of reports before ?

cumi:
Hi,

the best is to use the ETL Object Tracking subsystem. You will have info in OBJ_TO_OBJ table, which agent to which group belongs....

Lei Yein:
I have check out the OBJ_TO_OBJ table, it is blank. How to set this up.

(I have set up some agent groups with agents in CME)

Lei Yein:
I have set up the agent groups and respective agents in CME; Start and stop the processes, but still the OBJ_TO_OBJ table is still empty.

eva:
Is it possible for you to explain it a little bit more?

eva

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