Genesys CTI User Forum > Genesys CTI Technical Discussion

VoIP Suite X VoIP ICC

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Alvaro:
Does anyone know ho to plug the VoIP environment (DMX, SM, SMCP_TServer) with the AgentStart source that comes with the Internet Contact Center ?

Sam Shkrabov:
Hi,
The simplest way is to configure regular voice DNs (extensions/positions) for VoIP Option and don't use voip dn (this will disable Net Meeting part of Universal Desktop).

Please email me directly for additional information.

Sam Shkrabov.
Development Manager, VoIP Option.

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