Genesys CTI User Forum > Genesys CTI Technical Discussion

External ronting Point

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karim:
Hi,
I try to install 2 switchs to use external ronting point, but I have some prob to find documentation.
What we want to do is: Switch A have only a routing point, we load a strategy for this routin point, all call go to a group (switch B), in switch B we have create a external routing point.
But when we try we found that UR find the group, the external routing point but after this we have a error messages.

Any help (some doc ...) are welcom

thks

Karim

zewt:
can list down what is the error messages you encountered?

Vic:
Karim,

try this:
1. make sure that you have external points for both of the switches.
2. make sure that both TServers are connected to each other under connection tab.
3. Under each switch you have defined access code for the other switch.
4. Also, are you sue that you have external router license?

I would think that this should fix your problems.
Vic

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