Genesys CTI User Forum > Genesys CTI Technical Discussion

Webased softphone

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Vic:
Hi all,

I was wondering if anyone is interested in developing a webased softphone? Genesys already has JavaSoftPhone source code offered with products, so how hard would it be to modify it and use it via the browser? I think it would be a really great idea if we could use a browser for the softphone, because it would allow for really easy maintenace, upgrades and other related issues. Plus, getting the whole softphone to run aon a clientside, I think we can get rid of the latency problems usually assosiciated with webased products.

What do you think?

Dave:
Genesys will have a packaged webased softphone generally available in the 2nd quarter of 2002. Stay tuned for more! :)

JL:
Hi Vic,
We have already developed a product that is very tightly integrated with Genesys CME called I/View Browser based. We have added in a few other goodies on top of the softphone functionality such as knowledge presentation.
We have the ability to demo this remotely in a Genesys / Nortel environment... if you are interested?
Cheers
John

Vic:
Sounds interesting!

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