Genesys CTI User Forum > Genesys CTI Technical Discussion

Symposium/Genesys support of ACW

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Ray:
Hi

Could someone confirm for me whether or not Genesys 5.1.5 supports ACW (after call work) with Symposium. How about v6?

I am currently looking at reporting, and my agent inbound talktime and average handle times are the same, which leads me to suspect that it is not supported....

Thanks in advance

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