Genesys CTI User Forum > Genesys-related Development

CCPulse Tip - Enhanced Stats

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Steve:
Looking at the code, I would say Active Call is always "N/A" because of this line [code]var r = "N/A";
[/code]
I would try removing it.

Thanks to tmurdach for sharing this useful information.

zmari:
From CCPulse 8.0.101.27 Genesys add  [CustomStatistic] option ReasonCodeData=Userdata (optional values: Hardware; Software). You can use all of them simultaneously.
Additionally (I don't remember from which version) to activate ‘state.CallData’ should create statistical type [CurrentExAgentState] on your Stat Server
[CurrentExAgentState]
Category=CurrentState
MainMask=*
Objects=Agent
Subject=DNAction

and add statistic based on [CurrentExAgentState] statistical type to the CCPulse  View.

Now works fine  ;-)

pchong:
Is it possible to get extended status information on an Agent Group instead of an Agent ? if instanciate on an agent group, state.type returns undefined.

malhelo:
It was working very well, but the CCpulse release 8.0.101.21
I think there is an issue with new releases.

regards

Dionysis:
[quote author=malhelo link=topic=7186.msg36246#msg36246 date=1393159542]
It was working very well, but the CCpulse release 8.0.101.21
I think there is an issue with new releases.

regards
[/quote]

We've found the same issue, newer versions of pulse don't work with the method described here.

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