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How to play Music in Routing in Genesys SIP environment

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Genesys123:
Dear Friends,

Can any one help me on this.

I have scenario , I need to play Music (15sec) then Announcement (10 sec) , then agent Music (15 sec) then announcement if agents are not ready.

I am using below for Routing call to an agent
1. Multiskill
2. Select DN
3. Routecal

My Environment is:
SIP server
GVP (MCP,RM)

Thanks in Advance.

l

Kubig:
And with what is the problem? Do you not know how to configured announcement or how to deploy GVP?Please,describe more your issue if you want help

René:
Genesys123,

Please read Genesys Media Server 8.1 Deployment Guide and Genesys SIP Server 8.1 Deployment Guide where you find all required details how to play announcements/music using Genesys Media Server.

Let us know if you get stuck.

R.

Genesys123:
Hi,

Right now i am doing using play application and call URI.. but I am facing some problem here.

I am call 2 Play application one after another,

when i call goes to 1st play app, then URS requesting requestplaytreatment, after event treatment applied, before event treatmentend from first playapp , the second requestplay treatment event going from URS to SIP server.

could you please tell me , how to send second requestapply treatment event after eventreatmentend from first one.

Genesys123:
Hi,

And one more, I dont know how to create IVR profile with type as Announcement, and also how to configure voip service for this in SIP switch.

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