Genesys CTI User Forum > Genesys-related Development

Platform SDK implementation

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Kubig:
Use PSDK(Platform SDK) developer guide for your preferred code language (.Net,Java,C++). R5.1 and R8.1 are incomparable in this way. I recommend to you visit any Genesys training or at least more familiar with the Genesys product as a solution. It is very difficult to develop "good" app without notion about system.

cavagnaro:
[quote author=luchosrock link=topic=7594.msg32680#msg32680 date=1357594762]
Maybe this image will help you
[/quote]

hehe I though the one asking for help was you...funny guy

luchosrock:
I meant clarify my question. Hope it did.

According to the model in the image: do you guys think the whole abstraction thing can be done in Genesys 8.1?

Kubig:
About which abstraction do you talk,what is block with name "CTI Abstract" and "CTI Generic"? Did you read PSDK guide?

luchosrock:
[quote author=Kubig link=topic=7594.msg32688#msg32688 date=1357648443]
About which abstraction do you talk,what is block with name "CTI Abstract" and "CTI Generic"? Did you read PSDK guide?
[/quote]

Both abstract and Generic are VB6 dll's that have the special calls to Genesys functionalities (the names are defined long before i arrived).

By example, the button "DIAL" in the softphone calls a generic DIAL instruction passed to dll.

It's a 10 years old development, and  i think the original programmer made it this way so if the company changed the CTI he didn't have to change the Client application, only point it to another dll.

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