Genesys CTI User Forum > Genesys-related Development

License Reporting Manager (LRM)

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PFCCWA:
Hello,

Has anybody used this product?
Having read the deployment guide it looks as though it can only set up in a unix server?

What are the alternatives, if any?
We are very keen on tracking and monitoring Genesys license usage.

Thanks.

Adam G.:
As posted a number of times, Tony Tillyer has a product\service which has been  verified by Genesys.

W

imaki:
Hi, we have tried it but it really is not very good. At least if you want to know license usage exactly. It will give you peak usage per day or month per license type. You can make some bundling on license type, but it does not contain and-operator, so you will not find amount of users using for example voice [u]and[/u] email license at the same time. (only users using email [u]or[/u] voice at the same time)

We did try it on Linux, and it will require Icon also..

cavagnaro:
Operator? Like agent? And why do you want that if Genesys licenses are per concurrence not per user...

Fra:
[quote author=imaki link=topic=7604.msg32743#msg32743 date=1358494972]
Hi, we have tried it but it really is not very good. At least if you want to know license usage exactly. It will give you peak usage per day or month per license type. You can make some bundling on license type, but it does not contain and-operator, so you will not find amount of users using for example voice [u]and[/u] email license at the same time. (only users using email [u]or[/u] voice at the same time)

We did try it on Linux, and it will require Icon also..
[/quote]
You tried LRM; GLM doesn't need Icon / Infomart and is supposed to give much more info - contact Genesys for it.

[quote author=cavagnaro link=topic=7604.msg32752#msg32752 date=1358507825]
Operator? Like agent? And why do you want that if Genesys licenses are per concurrence not per user...
[/quote]

Cav, on the technical side of things, licenses work on a concurrency model, but commercially, this is not the case.

Fra

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