Genesys CTI User Forum > Genesys-related Development

Using Social Media (Twitter & Facebook) with Platform SDK 8.0

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luchosrock:
Hi,

Is there a way to use Platform SDK (for .NET) to connect to Social Media (Twitter,Facebook)?  If there's not, then what component should I use?

Thanks in advance,

Regards.

cavagnaro:
It is another multimedia interaction only, you should treat them just like that.

luchosrock:
Thanks for your reply,

There are two concepts that confuse me, Open Media (through Interaction Server) and Web Media (through Web Media Server). Which one of those should I use for social media interaction?

cavagnaro:
Open Media states as you can integrate almost anything that could arrive to IXN Server, for example, a Fax sent as email.
Web Media is chat, email, etc.
Social Media is that, interactions created directly on IXN Server via the FB and tW plugins. The management is the same as you interact with IXN server, not the Gateways

luchosrock:
Let me know if I got it right:
Chat and  e-mail interactions are handled by WebMedia Server, while other interactions like Facebook, Twitter or else are handled by Interaction Server.

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