Genesys CTI User Forum > Genesys-related Development

Genesys IWS - custom outbound update

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Kubig:
Smile is right - I totally forget to this option :) For update you can use this access as well as the documentation says:

[quote]A partial representation is needed when an update is requested for an
existing record and only updated fields can be delivered[/quote]

obegendi:
actually i did. Outbound Ref. Manual said need to send gsw_req_type as key and recordprocessed as value. then i did it with this way. While agent After Call Back status, i can change anything on record(s).

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