Genesys CTI User Forum > Genesys-related Development
Building The Search Functionality
upk_singhm:
Hi Kubig yes we did follow the instructions in that manual and if you look at some of the replies that I have mentioned above you will see that the fields from Interaction entity are mapped to the searchable columns and when I query the interaction table I do see the string attribute columns getting populated with the values as well so I hope and believe that I have configured, so I hope and believe that I have configured it as per that document unless this document in itself is missing something. And this brings me to think if there's something while installing the UCS App or DB server if we have to do something to enable this search functionality, which I i am pretty sure is configured already as otherwise i will not see the index attributes created and being enabled at the ucs level.
cavagnaro:
Using IWS does it works?
upk_singhm:
Hi Cavagnaro iWS only supports looking for contacts primarily and then for that contact it brings History from Interaction table. Correct me if I am wrong. So in essence I can look for contacts from the contact entity using iWS.
Kubig:
You are not right, IWS allows to search by any available interaction data within UCS database.
upk_singhm:
Hi Kubig,
Please correct my understanding, when I go into iWS and click the Contact button in the iWS toolbar, I get 2 panels one for the Contact Search and another for the Interaction History, now if I provide anything directly into the Interaction History panel, nothing comes up but when I search for a particular contact and then it brings along the history for that contact and then I can search within those Interactions for that contact.
Secondly: I have let's StrAttribute9 mapped to PFS_id, and under the options for the iWS application in the GA I provide the PFS_id to be a column to be listed in the Interaction History panel and then search for the records that have content for the PFS_id, it brings up those records, but when I do it for mapped column which is StrAttribute9 it doesn't bring up anything.
Hope it helps.
Let me know if you need anything else in this regard,
By the way were you able to test it out in your environment.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version