Genesys CTI User Forum > Genesys CTI Technical Discussion

Ericsson, Siemens, Alcatel and Siebel

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Victor:
Karim,
are we talking here about simply passing the data to Siebel through Genesys TLib? Yes, for all of those switches you would have a rather different softphone; however, the difference has to do with the way call is signalled to the application, not with the way attach data is delivered to it.

So, yes, it is rather painful to develop and maintain three different versions, but the the interraction between TLib and Siebel would be the same in all of those cases, thus making your application development not as grizzly of a task as you would imagine. :)

What exactly are you trying on doing?
Vic

amezouj:
Ok Vic

But if this is the only solution, do you know a solution to mix
the 3 clients (Alcael, Ericsson and siemens).
Why ? We have what we call a standard work station, with siebel client install, but we don't know with wich PBX the client is connect.

Thanks for your input.

Karim

Jeff:
I have to agree with Vic (Victor?) here. you should be able to use TLibrary to access any switch compatible with TLibrary.

What do you mean agent does not know which switch he or she will be connected to? What about the physical phone? Or are you doing everything with VoIP?

Confused but ticking,
Jeff

amezouj:
The agent is working first week in brussels (MD110) then next week in luxembourg then ...
And of course we are looking VoIP.
But the Agent have one login and the NT domain (then the profil) is the same across the 3 countrys.
Karim

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