Restrict Agent DTMF while in conference with IVR

Genesys CTI User Forum > Genesys-related Development

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Raja Sekhar:
@cavangaro : Is there any method to restrict the DTMF input using MSML messages in GVP? 8)

Kubig:
Cav did mean restrict DTMF input on agent application level

Raja Sekhar:
Yes kubig, I understood.

But my question is simple , is it possible to restrict it from GVP

Kubig:
No, there is no solution at this moment as I know (you can ask Genesys to make sure).

cavagnaro:
No, MCP is just a parser. Besides, would make no sense at all to restrict DTMF when it is his main input mode

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