Genesys CTI User Forum > Genesys-related Development
Update callresult on outbound campaign using PSDK
luchosrock:
I have a softphone solution made with PSDK 8.0. During an outbound campaign, how can I change the CallResult value of an established call? What type of request should I make?
Thanks in advance,
Regards
Kubig:
Use the OCS HTTP API which offers you the operations on OCS records. Look into dep guide for more details.
luchosrock:
Thanks Kubig for your quick reply,
So you say that I must do an HTTP request in order to update the callresult. But, is there a way I can achieve it by using the Platform SDK directly? I mean, I can see in the PSDK documentation that there are ScheduledCall and UpdateCallCompletionStats object types in the OutboundDesktop namespace that can be sent through protocolManagementService requests, I just can't quite get what call I should do :(
cavagnaro:
UpdateCallCompletitionStats with new call result
luchosrock:
How do I add CallResult to an UpdateCallCompletionStats object type? the class has only these properties:
- ApplicationId
- CampaignName
- OtherFields
- RecordHandle
Should I add a KVP Collection informing the CallResult on the OtherFields property? Sorry but I'm kind of lost here.... :/
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