Genesys CTI User Forum > Genesys CTI Technical Discussion

Disconnect on no agents

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Steph:
A quick question for everybody who is working with outbound solution: I am interested in dropping the calls if there are no agents available to receive the call. OC server should drop a call after a callee answers and OC server determines that there are no agents to handle that call. How can I do it?

Thank you very much in advance!

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