Genesys CTI User Forum > Genesys CTI Technical Discussion

Brio Reporting Agent Group by Agent Name?

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Tony Tillyer:
Hi!

I've had a look around the RGA Template and I can't find a report which will break down an Agent Group, by Agents individual details. What I mean is, I can get an Agent on their own, or a Group of Agents on their own but, as soon as I move up to Agent Groups, I can't get the individual Agent statistics to show up on the report.

Sounds a bit ambiguous, I know, but is there a template I might use that will allow me to pick out an AGent Group and base a report on the Agents within the Agent Group, rather than the totals for the Agent Group?

I think I explained it OK...? :)

TIA

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