DNIS in the Call Outbound

[anandapriyan]

Dear Team,

In the Call Inbound :

DNIS - Agent ID (or) Extension
ANI -- Customer Telephone number.

Similarly for the Call Outbound. Whether this will be the Correct  ?

DNIS --> Customer Telephone number
ANI -->  Agent ID (or) Extension Agent Extension

Kindly looking Forward for your suggestions.

Thanks,
Anandapriyan.R

[Kubig]

ANI is not existing for outbound calls. There is only DNIS (calling nr) and ThisDN (DN of the source, in almost cases Agent's DN)

[anandapriyan]

Thanks for your reply,

And here [b]DNIS [/b]is not populated for the Outbound Calls, Is there any reason. ?

[Kubig]

You did not read properly. DNIS is propagated for outbound calls as well - this field contains called number.

[anandapriyan]

Sorry for the Question Above described, I will described the Question in detail below.

In one scenario, I can't able to view the [b]DNIS [/b]for the Outbound Calls, It is empty.

Can you please tell me the reason for  the DNIS not present ?.

[cavagnaro]

Without logs kinda tricky
Manual outbound call? Dialer? Which dialer?
OtherDN is present?
Outbound is public call or internal call?

[eduardosaito]

As for ANI, it will show your Trunk Group name. (for outbound campaigns ofc , not manual dialing)

About the DNIS, maybe you are looking at a user data dnis that is empty and not looking at AttributeDNIS.