" /> Predictive dialing without agent. - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Predictive dialing without agent.  (Read 1871 times)

Offline Gautham

  • Jr. Member
  • **
  • Posts: 62
  • Karma: -1
Predictive dialing without agent.
« on: January 02, 2017, 06:49:40 AM »
Advertisement
Hi Friends,

I need to dial records in Predictive mode without an agent. Is there any way to start Predictive dialing without agent? Kindly help me.

Thanks,
Gowtham
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: Predictive dialing without agent.
« Reply #1 on: January 02, 2017, 08:54:11 AM »
User Predictive GVP mode.
Logged

Offline jamesmurphyau

  • Full Member
  • ***
  • Posts: 123
  • Karma: 2
Re: Predictive dialing without agent.
« Reply #2 on: January 02, 2017, 09:46:05 AM »
Do you need to start a predictive campaign without agents, or do you need to be able to make outbound calls without agents? If you need to be able to make calls and want them to be handled by a routing strategy, you can use the URS Web API to initiate the call and send it to a route point (RequestMakePredictiveCall)
Logged
Pages: [1]   Go Up
« previous next »