Virtual agent group based on agent status

[Amy]

Hi All,

I need to create a VAG which contains only agent with not ready status (with reasons) in order to display the list of these agent in pulse dashboard. Can any one

help me ?

Thx 

[Kubig]

This not possible at this moment (filtering based on status)

[cavagnaro]

That sounds more like a reporting need, you create a filter and apply to a group. VAG are used for routing.


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[Amy]

Thx for your replies 

I have already created a filter for the agent group and it's working but  all the agents in the group are shown even those who have ready status. I want only to  display the list of the agent on a lunch break . Any ideas ?

[cavagnaro]

Create a threshold to Hide them from the objects pane when their Status is other than NotReady

[Amy]

I am working with pulse not ccpulse. Is that possible?

[cavagnaro]

Ohhhh you are screwed lol Sorry, don't know a way on Pulse.