" /> [SOLVED] CCPulse 7.5 wizards buttons disabled using a superadmin access. - Genesys CTI User Forum

Author Topic: [SOLVED] CCPulse 7.5 wizards buttons disabled using a superadmin access.  (Read 1996 times)

Offline Gef Buneri

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Hi all, as in subject if I use a super administrator login, I can do everything, but can't use wizards in CCPulse (template wiz., import/export, etc.), 'cause they are greyed out.

[img]http://web.tiscali.it/modifiche/ccpulse_0001.png[/img]


Regards.
« Last Edit: February 22, 2017, 02:38:59 PM by Gef Buneri »

Offline Tambo

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Re: CCPulse 7.5 wizards buttons disabled using a superadmin access.
« Reply #1 on: February 21, 2017, 11:14:39 AM »
check your object permission in the security tab of your CCPulse application, it may only have read only access

Offline catanirex

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Re: CCPulse 7.5 wizards buttons disabled using a superadmin access.
« Reply #2 on: February 21, 2017, 11:52:39 AM »
You need the RANK CCP Administrator on the person object in CME.

It has nothing to do with access groups.

Offline Gef Buneri

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Re: CCPulse 7.5 wizards buttons disabled using a superadmin access.
« Reply #3 on: February 22, 2017, 11:25:31 AM »
Thx guys, I'll check.

G.

Offline Gef Buneri

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Re: CCPulse 7.5 wizards buttons disabled using a superadmin access.
« Reply #4 on: February 22, 2017, 02:38:16 PM »
sweeeet... was the "ccp admin rank" in person; all working as a charm. Thanks a lot Catanirex.