Adding a custom column in WDE interaction search

[aur8l]

Hi there,

I am willing to add a column in the interaction search of WDE that would display the Disposition Code selected at the end of an interaction. Is it possible?
If not, any one knows where the disposition code of an interaction is stored in the UCS?

[cavagnaro]

Is not, you should create a custom attribute , search the forum, we have discussed that several times. Also is well documented

Enviado de meu E6633 usando Tapatalk

[aur8l]

I did search, unsuccessfully.
My disposition codes are already in a custom attributes. Now I am just trying to add this in the Interaction Search results directly. Currently, I can see it in the case data tab for each interaction. I would just like to be able to pull this and display it in a column in the interactions list.

[cavagnaro]

Add it then in the WDE options where you indicate which interaction attributes ones to show. 

Enviado de meu E6633 usando Tapatalk

[aur8l]

Yep, adding the column is not the issue, it is more getting data in it that seems to be challenging. Currently, my disposition codes are in a custom business attribute called Disposition Code. I can see the disposition chosen by the agent in the Case Data of each interaction. But I would like to get this in the list so that it is easy for ops to search for the interaction they want to focus on.
When I add the name of my business attribute to the displayed column, I only get empty values.

[n3vek7]

Look for option is-searchable in the doc, I think it's what you are looking for.

edit: it would be there ; https://docs.genesys.com/Documentation/ES/8.5.1/Admin/UCSSearchMake

[aur8l]

Sorted.
So for those interested in the answer, here is how to achieve it.

Make sure that the attribute you want to display is declared in Interaction Attributes under the Business Attributes folder of your tenant.
Then add a section called "settings" in the annex tab of this attribute. And then in this section, just add an option "is-sortable" with a value of "true".
This will map your Business Attribute to a table field in your UCS.

And then, in iWS application option, add the name of your business attribute in the option "contact.all-interactions-displayed-columns".

Boom.

[Jones]

[quote][b]Making an attached attribute searchable[/b]

In Configuration Manager, be sure that Properties windows show their Annex tabs. If they do not:
Go to the View menu and select Options.

In the resulting dialog box, select the Show Annex tab in object properties check box.
In the tenant for your UCS, go to Business Attributes > Interaction Attributes > Attribute Values.
Open the Properties window for the attribute that you want to make searchable (for example, Service Type).
On the Annex tab, create a section named settings if it does not already exist.
In this settings section, create an option named is-sortable and give it the value true.

[b]Important[/b]
Although the option name refers to being sortable, its real effect is to make attributes searchable.
If the attribute is of type string, you are finished. If it is of type integer, you must create an additional option, also in the Settings section, named type with the value integer.[/quote]

Just added this as I got stuck on the Integer Type