"The agent is already handling the specified interaction" issue

[OtaS]

Hi, just found this great Forum. Hope I won't bother you with a newbie question. Our agent has got this error message (screen attached) when he accepted an inbound email. It's Interaction Workspace.

Can anybody help me where to begin?

screen: http://i.imgur.com/4z8oXd2.png

Thanks for answers

[cavagnaro]

Weird
Seems IXN thinks he already has that email with him. Try a WDE reset or a IXN in worst scenario

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[RobertH]

Can it hapoen that your interaction database is slow? Possibly ixn server logs can help. Maybe there multiple accept of same interaction occured.

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