" /> workspace dial pad option - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: workspace dial pad option  (Read 1879 times)

Offline Dimitry

  • Newbie
  • *
  • Posts: 41
  • Karma: -1
workspace dial pad option
« on: March 10, 2017, 08:12:13 AM »
Advertisement
Hi ,

In the WDE desktop , I want to display the Dialpad for both PSTN and SIP based calls .  This works fine for SIP based calls but for PSTN based agents (TDM) as the call is accepted the dial pad is not shown . Is there any reason ?

I could assign the workspace privilege against the role as GA is not listing the workspace privilege when I click the Role privilege tab in GA.

Could anybody help ?
Logged

Offline lobs

  • Newbie
  • *
  • Posts: 4
  • Karma: 0
Re: workspace dial pad option
« Reply #1 on: March 29, 2018, 10:39:31 PM »
Hi dimitry any update? I have the same problem
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: workspace dial pad option
« Reply #2 on: March 29, 2018, 11:22:00 PM »
Established Event is ok?
There could be a missing event


Enviado de meu E6633 usando Tapatalk

Logged
Pages: [1]   Go Up
« previous next »