TotalCallsAnswered Statistics not get updated

[anandapriyan]

Team,
In Queue view, The [b]Total Call Answered[/b] statistics are [b]not getting updated[/b]. But the call is answered. Kindly looking for your possible suggestions.

[cavagnaro]

Queue? ACD Queue? Virtual Queue?
Please elaborate your questions, you put just a snapshot of your ideas. Also when having an issue post logs detailing your call scenario as much as possible.

We are no longer work with magic balls

[anandapriyan]

Thanks For your reply. It is the Virtual Queues.Entered and Distributed values are getting updated. But not the Call answered statistics alone. But the agent answered the call

[cavagnaro]

Assign the VQ to the AG

[n3vek7]

What's the stat definition? Also, post logs from URS or ORS to see if there's a RequestAnswerCall or some resources handling the call to confirmed it is answered...